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Help

Contact

Do not hesitate to contact us if you have any questions about our products, your order or if you experience any issues.

You can reach us at info@beyondmedals.com.

We are based in Sweden which means you might get a delay in response depending on where you reach out from. However, we always do our best to get back to you as soon as possible.

Quick links:

Information about shipping: beyondmedals.com/shipping

Withdraw from your purchase: beyondmedals.com/withdrawal

Return or claim a product: beyondmedals.com/help/returns

Customer Service

We’re here to help! Don't find what you’re looking for? Reach out to us at info@beyondmedals.com and we’ll see what we can do for you.

How long is the delivery time?

We are shipping from Sweden, and our normal delivery times are as follows:

Scandinavia: 1-3 days
Rest of Europe: 2-5 days
Canada: 3-6 days
Australia and New Zealand: 6-9 days
Japan: 4-6 days
Rest of the World: 6-9 days

You can find more detailed delivery estimates based on your postal code in the checkout.

What is the delivery cost?

The delivery cost depends on your order, where you are located in the world and which shipping option you select. You can find current shipping costs for your specific order displayed in the checkout.

Will I be charged any duties?

Our warehouse is located in Sweden, and for some countries you may be charged with import duties and tax upon receiving your order.

We offer duty free delivery for the following countries and regions:

Canada
European Union
Norway
Switzerland
United Kingdom

For all other countries, you will most likely receive an invoice from the shipping carrier with import taxes, duties and documentation.

If you are looking for information for your specific region, please contact info@beyondmedals.com and we will try to help you as best as we can.