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How long is the delivery time?

We are shipping from Sweden and the normal delivery time is:

– Scandinavia: 1-3 days
– Europe: 2-5 days
– United States and Canada: 3-6 days
– Australia and New Zealand: 6-9 days
– Japan: 4-6 days
– Rest of the World: 6-9 days 

What’s the shipping cost?

– Scandinavia: 3.95 EUR or 39 kronor
– Europe: 7.95 EUR
– United States and Canada 9.95 USD
– Rest of the World: 19.95 USD

Will I be charged with any duties when buying from Beyond Medals?

Beyond Medals warehouse is located in Sweden and for some countries you may be charged with import duties and tax from UPS when receiving your order.

For the following regions / countries, you will NOT be charged with any import duties when buying from us:

– Europe
– United States

For all other countries you will most likely receive an invoice from UPS with import taxes, duties and documentation. If you are looking for information on what is applicable for your country, please contact info@beyondmedals.com and we will try to help you. 

What’s the return policy?

If you’re not happy with the items you have received, you can return them within 30 days if the items are in their original condition and labels still attached. You need to use the included pre-printed return label by placing it on the package, and then returning it at your nearest service point. If you are missing a return label, please contact info@beyondmedals.com

If you are returning an order from outside of the European Union, you may need to submit documentation in addition to the return label we attached to your order. Please contact info@beyondmedals.com to retrieve documentation. 

How can you help me find the right size?

Sizing is always tricky and people like to wear our clothes in different ways. Our best recommendation is to closely look at the size guide at the product page explaining how tall the model is and what size he or she is wearing. The size guide also shows you measurements of the actual garment in centimeters and inches, and you can cross-check those measurements with a product you know fits you well.  

The product does not fit, can I change it?

In case you want a different size or product you need to place a new order and return your original order. Please contact info@beyondmedals.com for consultation on sizes. We can also arrange a discount on freight charges when swapping sizes.  

When can I expect my money back?

If you return your order it may take up to 10 workdays to process a return back to our warehouse. The return amount will be refunded to the account which you used for paying your original order. 

Please note that a return fee will be deducted from your refund. 
The fee is:

– Scandinavia: 3.95 EUR or 39 kronor
– Europe: 7.95 EUR
– United States and Canada 9.95 USD
– Rest of the World: 19.95 USD