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Welcome to the Beyond Medals Customer Service

We’re here to help! Don't find what you’re looking for? Reach out to us at and we’ll see what we can do for you.

This giveaway promotion is a collaboration between Beyond Medals and Nitro Snowboards. This can be a giveaway promotion on our websites, social media channels or in our newsletters. Our giveaway promotions are subject to the following terms and conditions:

  1. Participation takes place when you have sent an email with the requested details, completed an entry form or performed the requested action, depending on the type of giveaway campaign. From that moment on, you have a chance to win.

  2. Participants are aware of the fact that when they participate and they agree on that they can be contacted for marketing purposes through email, they will be added to the email list of both Beyond Medals and Nitro Snowboards.

  3. Each participant can participate with a maximum of one.

  4. Participants are required to provide accurate, current and complete information when participating.

  5. The duration of the giveaway promotion is: from February 27th, 2024 to March 3rd, 2024. During this period, participants who follow the promotion rules and regulations will stand a chance to win the grand prize of Ludde's setup which consists out of a nitro snowboard, snowboard bindings and Beyond Medals pants and jacket. The winner will be announced after the end of the giveaway promotion.

  6. To participate, a participant must have a minimum age of 18 years. All other participants are excluded from participation. 

  7. The drawing of the winner will be done randomly and in an impartial manner.

  8. Winners will be personally notified within 2 business days after the close of the giveaway promotion via email.

  9. No correspondence will be entered into about the results.

  10. Beyond Medals and Nitro Snowboards  may, at their sole discretion and without prior notice, change or modify these giveaway promotion conditions during the promotion period, or change or modify the giveaway promotion without giving any reason.

  11. Winners will also be announced on the channel (website/newsletter/email/social media). 

  12. Prizes are not exchangeable for money or other goods.

  13. The personal data obtained in the context of the giveaway promotion will be used by Beyond Medals and Nitro Snowboards for the giveaway promotion and will not be provided to third parties and will be destroyed afterwards. In case you opted-in for it by giving permission, Beyond Medals and Nitro Snowboards are allowed to contact you for marketing purposes. More information about the processing of personal data can be found in our privacy policy.

By entering your e-mail you will also be accepting to join the NITRO SLASHERS CLUB ( and will receive marketing communication.

For questions and/or complaints, please contact Beyond Medals or Nitro Snowboards at or .

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How long is the delivery time?

We are shipping from Sweden and the normal delivery time is:

– Scandinavia: 1-3 days
– Europe: 2-5 days
– United States and Canada: 3-6 days
– Australia and New Zealand: 6-9 days
– Japan: 4-6 days
– Rest of the World: 6-9 days 

What’s the shipping cost?

– Scandinavia: 3.95 EUR or 39 kronor
– Europe: 7.95 EUR
– United States and Canada 9.95 USD
– Rest of the World: 19.95 USD

Will I be charged with any duties when buying from Beyond Medals?

Beyond Medals warehouse is located in Sweden and for some countries you may be charged with import duties and tax from UPS when receiving your order.

For the following regions / countries, you will NOT be charged with any import duties when buying from us:

United States

For all other countries you will most likely receive an invoice from UPS with import taxes, duties and documentation. If you are looking for information on what is applicable for your country, please contact and we will try to help you. 

What’s the return policy?

If you’re not happy with the items you have received, you can return them within 30 days if the items are in their original condition and labels still attached. You need to use the included pre-printed return label by placing it on the package, and then returning it at your nearest service point. If you are missing a return label, please contact

If you are returning an order from outside of the European Union, you may need to submit documentation in addition to the return label we attached to your order. Please contact to retrieve documentation. 

How can you help me find the right size?

Sizing is always tricky and people like to wear our clothes in different ways. Our best recommendation is to closely look at the size guide at the product page explaining how tall the model is and what size he or she is wearing. The size guide also shows you measurements of the actual garment in centimeters and inches, and you can cross-check those measurements with a product you know fits you well.  

The product does not fit, can I change it?

In case you want a different size or product you need to place a new order and return your original order. Please contact for consultation on sizes. We can also arrange a discount on freight charges when swapping sizes.  

When can I expect my money back?

If you return your order it may take up to 10 workdays to process a return back to our warehouse. The return amount will be refunded to the account which you used for paying your original order. 

Please note that a return fee will be deducted from your refund. 
The fee is:

– Scandinavia: 3.95 EUR or 39 kronor
– Europe: 7.95 EUR
United States and Canada 9.95 USD
Rest of the World: 19.95 USD