General Terms & Conditions
Our terms and conditions of purchase may change from time to time, which is why we kindly ask you to read them thoroughly in every instance before placing your order.
When you approve your purchase with us, you must also approve our terms and conditions of purchase. The purchase is completed when you have received the order confirmation, and it is your responsibility to make sure that any information you have submitted to us – name, email address and postal address – is correct. You must be 18 years of age (or age 16 with the consent of a guardian), to shop in our online shop.
By placing an order, you approve of our terms and conditions and agree to comply with this Agreement in its entirety. The terms and conditions and/or any part of this Agreement that deviate from mandatory law is without effect to the extent that the incident is not in the favour of the customer. This provision applies only if the customer is a private individual and if the purchase relates to private consumption.
For payment by card, you can choose whether to pay with a Visa, Mastercard or AMEX. The amount is reserved at the time of booking, but it is not debited your account until the product has been packed and sent.
The payment will be processed by Stripe, which is a reliable electronic payments partner for Visa, Mastercard and AMEX gives you the same guarantees and peace of mind that you have when you buy something in a physical shop. The payment pages are secured with SSL, and all card details are encrypted. This means that no one can read your credit card number, name or address when the information is sent over the internet.
Discount codes are temporary offers which cannot be combined with other discount codes or offers. The applicable conditions and rates for the various discount codes are communicated at the site where customers gain access to the discount code. In the event of unauthorised use of discount codes, Beyond Medals reserves the right to cancel the purchase.
Right of cancellation
You have the right to cancel the purchase at any time within fourteen (14) days without citing any reason for doing so. The cancellation period begins from the date on which you receive your order. Please contact customer service to cancel your order.
You get a full refund if you return your purchase within thirty (30) days from the date on which you place the order. See the procedure under Return.
If you change your mind after the package has been dispatched by us, you must pick up the package from the delivery point and return the product to us.
Freight, delivery and returns
The normal delivery time is 1–5 workdays within Europe, and 4-8 days outside Europe.
You have thirty (30) whole days of open purchase!
You must hand in your return at the site where you picked up your order or at another UPS/DHL access point. If you wish to return a product to our online shop, your return will be registered, and you must place a new order yourself in order to have a different size or product sent to you.
To send your return back to the online shop use the return address label enclosed in your package. All returns to our online shop are charged return freight of EUR/USD 5.95 (3.95 EUR for the Nordics). If the return is due to an error for which we are responsible, we will obviously cover the return freight charge.
If you return your order it may take up to 10 workdays to process a return back to our warehouse. The return amount will be refunded to the account which you used for payment. You are allowed to inspect products carefully, but labels or tags must not be removed.
Right to Repair or Replacement
The right to repair or replacement is in effect for three (3) years. The right to repair or replacement does not apply to ordinary wear and tear. If a fault or deficiency is detected, the consumer must notify the seller within a reasonable period of time after discovering or after he/she should have discovered the fault/deficiency, that he/she intends to invoke the right to repair or replacement. Nevertheless, the complaint period is not less than two (2) months from the time when the consumer discovered the fault/deficiency. In the event that the item or the item’s components are intended to last significantly longer when subjected to ordinary use, the complaint period is five (5) years. If the consumer fails to file a complaint in time, he/she forfeits the right to invoke the right. A fault/deficiency that appears within six (6) months after the consumer took possession of the item (normal date of delivery) must be presumed to have existed at the transfer of risk.
If you wish to file a complaint concerning a product, we would appreciate it if you would please send us a photo by email to email@example.com first. This way, you are released from returning a product that we might discard anyway. This will both be better for the environment and speed up the payment of any refund we owe you due to your complaint.
Beyond Medals reserves the right to reject an invalid complaint if it has been determined that the product is not defective under current legislation.
Damage Incurred in Transit
If the package has been damaged in transit, contact firstname.lastname@example.org as soon as possible.
We cannot guarantee that the colours you see on your screen depict the garment colours with complete accuracy. The colours are depicted according to user settings.
Prices & Charges
The prices do not include freight or payment charges.
If Beyond Medals experiences a force majeure situation, i.e. if we or our business partners are subject to war, warlike incidents, revolution, insurrection, the exercise of authority, strike, lockout, blockade, natural disaster, fire, disruption of transportation, delivery ban or similar incidents, beyond Medals has the right to cease to honour its obligations vis-à–vis its customers for up to two (2) months. After this period, both parties have the right to repudiate the contract without being liable in damages.
Reservation for cancellation
Beyond Medals reserves the right to repudiate the contract if the customer acts in ‘bad faith’ due to inaccuracies which the customer knew of or should have perceived as incorrect information about price or quantity on beyondmedals.com.. In instances where the right to cancel a purchase is asserted, the customer does not have the right to compensation in damages from Beyond Medals.