Don’t hesitate to contact us if you have any questions. You will reach us at firstname.lastname@example.org. We will always get back to you as soon as we can. Sometimes really quick, but at other times it will be up to 48 hours before you hear anything back. Some of the most Frequently Asked Questions you can read more about if you scroll down this page.
If you have specific questions about products or anything else, just send us an email: email@example.com
How do I enter my phone number at checkout? Add the plus sign (+) followed by your country code. For Sweden that would be +46 xx xx xx xxx or for the US it would be +1 xx xxx xxx xx
Add items to your cart, and go to checkout. When you state your address, you will be able to see which countries are available to ship to. Shipping outside of the EU, does prices at checkout include customs, duties and/or taxes? Customs, duties or any other tax are not included in the item price or shipping cost. Beyond Medals deliver from Sweden, which is an EU country, and if you are outside of the EU you will most likely be charged import fees when receiving the package. These fees are outside of our control, and we are unable to cover them for our customers.
Beyond Medals ship all products from our warehouse in Sweden. Within Northern Europe we normally deliver within 2-3 working days. The US and Japan we normally reach our customers within 5-6 days.
If you’re no happy with the items you have received you can return them within 14 days if the items are in their original condition and labels still attached. You will use the included pre-printed return label by placing it on the package and return it at your nearest service point. Please note that a return fee will be deducted from your refund. The fee is 5 EUR within the Nordics, 10 EUR in rest of Europe, and 15 EUR for all countries outside of Europe.