Don’t hesitate to contact us if you have any questions. You will reach us at info@beyondmedals.com. We will always get back to you as soon as we can. Sometimes really quick, but at other times it will be up to 48 hours before you hear anything back. If you have specific questions about products or anything else, just send us an email: info@beyondmedals.com

Here are some of the most Frequently Asked Question.

FAQ

How long is the delivery time?

The normal delivery time is 1–4 workdays within Europe, and 2-5 days outside Europe. 

What is the shipping cost?

Europe: 5.95 EUR Scandinavia: 3.95 EUR (Sweden: 39 SEK, Norway: 39 NOK) Rest of World: 5.95 USD

What is your return policy?

You have thirty (30) whole days of open purchase!

You must hand in your return at the site where you picked up your order or at another UPS access point. If you wish to return a product to our online shop, your return will be registered, and you must place a new order yourself in order to have a different size or product sent to you.

If you return your order it may take up to 10 workdays to process a return back to our warehouse. The return amount will be refunded to the account which you used for payment. You are allowed to inspect products carefully, but labels or tags must not be removed.

How do I return my order?

If you’re no happy with the items you have received you can return them within 30 days if the items are in their original condition and labels still attached. You need to use the included pre-printed return label by placing it on the package and return it at your nearest service point.

Please note that a return fee will be deducted from your refund. The fee is 3,95 EUR within the Nordics, 5,95 EUR in rest of Europe, 5,95 USD rest of world.

What countries do you ship to?

We ship world wide! If you can not find your country in the checkout please contact us.

Will there be any additional costs for import, customs, duties and/or taxes?

Beyond Medals deliver from Sweden, which is a part of the EU. Customs, duties or any other tax are not included in the item price or shipping cost and if you are outside of the EU. These fees are outside of our control, and we are unable to cover them for our customers. If you are uncertain what applies to your country you can always contact us at info@beyondmedals.com

How long will it take for my order to arrive?

Beyond Medals ships all products from our warehouse in Sweden. Within Northern Europe we normally deliver within 2-3 working days. The US and Japan we normally reach our customers within 5-6 days.

How do I enter my phone number at checkout?

Add the plus sign (+) followed by your country code. For Sweden that would be +46 xx xx xx xxx or for the US it would be +1 xx xxx xxx xx